|Case studies on the impact of the International Labour Organisation’s Sustaining Competitive and Responsible Enterprises (SCORE) training (2013)
Andrew Rylance and Anna Spenceley
The International Labour Organisation commissioned a series of case studies to highlight the impact of their Sustaining Competitive and Responsible Enterprises (SCORE) training program, and in particular on women in the sector (links below).
- Female-owned tourism businesses in Lesotho, Case Study: Mokhotlong Hotel and Motlejoa Guest House
- Born to be an Entrepreneur, Case Study: Bothabelo Bed and Breakfast.
- Having the perseverance and confidence in yourself to make the right business decisions, Case Study: Mantovani Guest House.
- Supporting open discussion leads to business growth, Case Study: Rhino’s Rest Guest House.
- Collaboration between tourism businesses resulting in joint marketing venture, Case Study: Mashovhela Bush Lodge.
- The SCORE Process: A Trainer’s Perspective, Case Study: Caleb Mabaso: Candid Colours; and Doris Worfel: Southern Cross Foundation.
|Case studies illustrating the impact of the International Labour Organisation’s Sustaining Competitive and Responsible Enterprises (SCORE) training in game lodges (2011)
Six case studies for lodges in Madikwe and Amakhala Game reserves in South Africa, illustrating the impact of training through the International Labour Organizations’ ‘Sustaining Competitive and Responsible Enterprises (SCORE) program (links below).
- Enhancing guest experience: Gaining customer feedback and using results
- Clothes, craft and jewelry: Good practice in support and outsourcing to local artisans
- Soap savings: How monitoring and control saves money
- Improving communication: Using white boards to clarify roles and responsibilities
- Increasing wine sales: cooperation between sales staff and managers
- Fluid dynamics: saving money and reducing waste from bottled water
|Tourism and development: An introductory guide (2009)
Anna Spenceley, Caroline Ashley and Melissa de Koch
This core manual on Enhancing Local Community Involvement in the Tourism Sector provides an introduction to the tourism sector, and how it can contribute to poverty reduction. It provides an overview of potential involvement of local people and ways to expand the tourism supply chains, while recognising socially and environmentally sustainable practices. The module aims to impart an understanding of the tourism sector in general, and the potential linkages that can be created between local people and the tourism sector, and potential costs and benefits.
|Training module for agriculture (2009)
Andrew Rylance, Anna Spenceley, Jonathan Mitchell and Henri Leturque
This agricultural training module aims to impart an understanding of the agricultural sector as a whole, as well as the potential linkages that can be created between poor farmers and the tourism sector, with their prospective costs and benefits. The target audience includes representatives of community institutions, potential and existing private sector partners, government representatives involved in the tourism sector or other related industries, and local support organisations (NGOs).
|Market research on tourism training in Africa (2007)
Anna Spenceley and Zachary Rozga
An evaluation of tourism management education in nine African countries (Ghana, Kenya, Madagascar, Mozambique, Rwanda, South Africa, Tanzania, and Zambia) among both tertiary and technical vocational education institutions and the private sector. This report summarizes the findings presented to the International Finance Corporation Global Business School Network.
|Community-based Tourism Enterprise Market Access Training Manual (2006)
Zachary Rozga and Anna Spenceley
A Community-Based Tourism Enterprise directory was developed in 2006 as an initiative of the United Nations World Tourism Organisation (UNWTO), the Regional Tourism Organisation for Southern Africa (RETOSA), and the Netherlands Development Organisation SNV. As part of this project Market Access Training Manual was devised, which provides simple guidance for community-based enterprises to increase their accessibility to the marketplace. It includes clear information with examples and exercises on market access, unique selling points, pricing, commissions, advanced bookings and channels to markets.